IT Support Technician

Job Description

As an IT Support Technician at Leading IT Solutions, you will play a crucial role in maintaining our IT infrastructure and ensuring the smooth operation of IT services. You will troubleshoot technical issues, provide support to end-users, and contribute to improving our IT processes.

Responsibilities

• Act as the first point of contact for users seeking technical assistance.
• Troubleshoot and resolve issues with operating systems, network, and applications.
• Document solutions in the IT knowledge base.
• Oversee inventory management for IT supplies and equipment.
• Participate in maintaining security compliance and best practices.
• Support the implementation of new technologies.
• Engage in continuous learning to stay current with IT trends.

Requirements

Education

• Diploma in Computer Science or relevant field
• Bachelor's degree in IT or related field is preferred

Experience

• 3+ years in a technical support position

Technical Skills

• Mac OS
• Linux

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with VoIP systems: Knowledge of Voice over IP systems and troubleshooting.
• Understanding of cybersecurity practices: Familiarity with best practices for maintaining IT security.

Benefits

• Full health, dental, and vision coverage
• Generous retirement plan with matching contributions
• Flexible hours and remote work options available
• Access to professional training and certifications

Company Culture

• Team Collaboration: Our culture emphasizes teamwork and support among colleagues to achieve common goals.
• Diversity and Inclusion: We value diversity and strive to create an inclusive environment where everyone feels welcome.
• Sustainability Initiatives: We are passionate about sustainability and actively work towards reducing our environmental impact.