Help Desk Specialist - Durban - Technical Support

Job Description

We're on the lookout for a dedicated Help Desk Specialist to join our Durban team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring customer satisfaction. Excellent communication skills and a knack for problem-solving are a must.

Responsibilities

• Respond promptly to customer inquiries and issues.
• Diagnose and resolve user hardware and software problems.
• Document all support interactions and resolutions for future reference.
• Assist in onboarding new clients and provide necessary training.
• Work with team members to improve help desk processes and efficiency.
• Participate in regular team meetings to discuss ongoing issues and solutions.

Requirements

Education

• Matric or equivalent
• IT diploma or related field preferred

Experience

• 3+ years in technical support or customer service

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Teamwork
• Customer Service Orientation

Languages

• English: Fluent

Advantageous

• Familiarity with SQL databases: Basic knowledge of SQL for managing customer data.
• Experience in mobile device support: Ability to troubleshoot and assist with mobile devices.

Benefits

• Comprehensive healthcare plan
• Retirement savings plan with company matching
• Paid time off and public holidays
• Employee discounts on products and services

Company Culture

• Team-Oriented Approach: Collaboration is key; we value teamwork and communication among all staff.
• Focus on Learning: We prioritize continuous learning and development for all employees.
• Work-Life Balance: We aim to promote a healthy work-life balance for our employees.