Help Desk Analyst

Job Description

Join our team as a Help Desk Analyst, where you will play a key role in resolving technical problems and providing exceptional customer service. You will work closely with users to identify issues and provide solutions, ensuring a continuous positive user experience.

Responsibilities

• Act as a point of contact for incoming support queries.
• Provide support for diagnosing problems on desktop and laptop computers.
• Manage user accounts and access permissions.
• Solve technical issues related to printers and peripheral devices.
• Assist in maintaining computer systems and network performance.
• Ensure user satisfaction through effective communication and support.
• Keep track of software licenses and hardware inventory.
• Prepare reports on support requests and resolutions.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is an advantage

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking Fundamentals
• Help Desk Software

Soft Skills

• Communication Skills
• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Mac OS: Experience supporting macOS devices and software.
• Familiarity with cloud services: Experience with Google Workspace or Microsoft 365.

Benefits

• Competitive salary and performance bonuses
• Health and dental insurance covered
• Paid leave and public holidays
• Professional development opportunities

Company Culture

• Team Support: We encourage a team-oriented environment where collaboration is key to our success.
• Continuous Improvement: Our commitment to ongoing training and development helps employees grow.
• Diversity and Inclusion: We welcome and celebrate a diverse workforce, fostering a culture of inclusion.