Technical Support Analyst

Job Description

As a Technical Support Analyst based in Germiston, you will be responsible for diagnosing and resolving customer technical issues, maintaining IT systems, and ensuring operational effectiveness. Strong interpersonal skills and technical aptitude are essential for this role. If you have a keen eye for detail and a passion for technology, don't miss this opportunity to join our innovative team.

Responsibilities

• Act as the point of contact for internal and external technical inquiries.
• Perform routine maintenance and management of IT systems.
• Assist in the creation of technical documentation and user manuals.
• Work closely with cross-functional teams to resolve complex issues.
• Monitor and report on system performance and user feedback.
• Support IT projects and initiatives as needed.

Requirements

Education

• Higher Certificate in IT or related field
• Diploma in IT support or equivalent is preferred

Experience

• 3+ years of experience in a similar role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Proficiency in Linux: Basic knowledge of Linux OS for troubleshooting and support.
• Experience with VoIP systems: Understanding of VoIP technology and support processes.

Benefits

• Health, dental, and vision coverage.
• Generous annual leave policy.
• Support for continuous education and skill development.
• A vibrant team culture with regular team-building activities.

Company Culture

• Growth Opportunities: We offer numerous opportunities for professional development and career advancement.
• Work-life Balance: We promote a healthy work-life balance for our employees to thrive.
• Community Engagement: We believe in giving back to the community and encouraging volunteerism.