IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our East London team. The successful candidate will provide essential technical support to our staff and clients, ensuring seamless operation of all IT services. You will troubleshoot technical issues, assist with hardware and software installations, and maintain a high level of customer service. A strong understanding of IT systems and exceptional communication skills are essential for this role.

Responsibilities

• Manage user accounts and permissions.
• Perform regular maintenance on IT systems and equipment.
• Ensure backup systems are functioning correctly.
• Identify trends in support requests and propose solutions.
• Participate in IT projects aimed at improving service delivery.
• Maintain positive relationships with users and stakeholders.

Requirements

Education

• Bachelor's degree in Computer Science or related field preferred

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Remote Support Tools
• Hardware Troubleshooting

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• Microsoft Certified: Azure Fundamentals: Certification in Azure fundamentals and cloud services.
• Experience with ticketing systems: Familiarity with IT support ticketing software.

Benefits

• Health and wellness benefits
• Flexible working arrangements
• Training and certification opportunities
• Team-building activities and social events

Company Culture

• Work-Life Balance: We prioritize work-life balance for our employees, encouraging a healthy lifestyle.
• Innovation: We encourage innovative thinking and welcome new ideas from all team members.
• Employee Recognition: We value our employees and regularly acknowledge their hard work and successes.