IT Support Technician

Job Description

As an IT Support Technician in Bloemfontein, you'll play a key role in supporting our internal IT department. This position requires a proactive and solution-oriented approach, assisting with everything from desktop support to server maintenance. If you thrive in a collaborative environment and enjoy problem-solving, this role is for you.

Responsibilities

• Act as the primary point of contact for IT support queries and technical assistance.
• Support the maintenance and administration of IT services.
• Resolve user issues in a timely manner, ensuring minimal disruption.
• Keep documentation up-to-date for IT processes and procedures.
• Conduct routine backups and ensure data integrity.
• Assist in the deployment and management of network equipment.
• Collaborate with IT team members on large scale projects.
• Keep abreast of emerging technologies to improve support services.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows OS
• Networking
• Hardware Diagnostics
• Software Installation
• IT Security

Soft Skills

• Customer Service
• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with remote desktop applications: Familiarity with remote support tools to assist users effectively.
• Knowledge of ITIL framework: Understanding of IT service management best practices.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Flexible working hours
• Employee discounts on tech products

Company Culture

• Innovation: We encourage creativity and innovative solutions within our team.
• Diversity and Inclusion: We celebrate diversity and foster an inclusive work environment.
• Team Collaboration: Collaboration is at the heart of our organization, driving our success.