IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Pretoria team. As a vital part of our IT Support and Administration department, you'll troubleshoot and resolve software and hardware issues, support users with their IT needs, and ensure our systems operate smoothly. Ideal candidates are technically inclined with excellent communication skills.

Responsibilities

• Respond to user requests in a timely manner to maintain service levels.
• Assist with system backups and restoration processes.
• Perform regular checks on IT equipment health.
• Collaborate with the IT team to enhance system security.
• Help maintain data integrity and security protocols.
• Provide input on user requirements and feedback.
• Assist with onboarding new staff to IT systems.
• Monitor the performance of applications and systems.
• Help resolve network connectivity issues.
• Ensure that IT documentation is current and comprehensive.

Requirements

Education

• IT related certifications (CompTIA, Microsoft, etc.)

Experience

• 3+ years of experience in IT support

Technical Skills

• Mac OS
• Remote Access Tools

Soft Skills

• Adaptability
• Analytical Skills

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems (e.g. Jira): Proficient in using ticketing systems for issue management.
• Basic scripting knowledge: Ability to perform basic scripting in Python or PowerShell.

Benefits

• Comprehensive health insurance plan
• Flexible working hours
• Annual performance bonuses
• Subsidized training and certifications

Company Culture

• Continuous Learning: We support ongoing professional development and encourage our team members to take advantage of training opportunities.
• Work-Life Balance: We prioritize a healthy work-life balance in our workplace culture, allowing flexibility where needed.