IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Pretoria team. As a vital part of our IT Support and Administration department, you'll troubleshoot and resolve software and hardware issues, support users with their IT needs, and ensure our systems operate smoothly. Ideal candidates are technically inclined with excellent communication skills.

Responsibilities

• Troubleshoot and resolve user issues with software and hardware.
• Provide support to end-users both remotely and onsite.
• Maintain the performance and reliability of IT systems.
• Install and configure new hardware and software.
• Keep inventory of hardware and software assets.
• Document issues and solutions in a ticketing system.
• Assist with network configuration and troubleshooting.
• Support the implementation of IT projects.
• Provide training and tutorials to users as needed.
• Stay updated on the latest technology trends and solutions.

Requirements

Education

• IT related certifications (CompTIA, Microsoft, etc.)

Experience

• 3+ years of experience in IT support

Technical Skills

• Mac OS
• Remote Access Tools

Soft Skills

• Adaptability
• Analytical Skills

Languages

• English: Fluent

Advantageous

• Experience with ITIL processes: Familiar with ITIL practices for IT service management.
• Knowledge of cloud services: Understanding of cloud computing services such as AWS or Azure.

Benefits

• Competitive salary package
• Healthcare benefits including dental and vision care
• Paid time off and holidays
• Professional development opportunities

Company Culture

• Collaboration: Our team works closely together in a dynamic and collaborative environment, encouraging shared knowledge and support.
• Diversity and Inclusion: We celebrate diversity and foster an inclusive environment where everyone’s voice is valued.
• Innovation: We strive for innovative solutions and are always looking to improve our processes and technology.