IT Support Technician

Job Description

As an IT Support Technician, you will be at the forefront of our tech operations in Cape Town. Your responsibilities will include resolving IT issues, providing user support, and maintaining system performance in a dynamic work environment.

Responsibilities

• Provide technical assistance and support for incoming queries.
• Maintain a ticketing system for tracking support requests.
• Implement and support hardware and software solutions.
• Conduct diagnostics and troubleshoot IT equipment.
• Assist in user account management and access rights.
• Ensure timely follow-up on unresolved issues.

Requirements

Education

• Diploma in IT or Computer Science
• Bachelor's degree in Computer Science preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Hands-on experience with Voice over IP systems and configuration.
• Knowledge in cybersecurity principles: Understanding of basic cybersecurity practices and threats.

Benefits

• Extensive health, dental, and vision benefits
• Annual bonuses for performance
• Opportunities for certifications and training
• Work-life balance initiatives

Company Culture

• Continuous Improvement: Our team is dedicated to personal and professional growth, continually striving for excellence.
• Empowerment: We empower our employees to take initiative and contribute to our collective success.
• Work-Life Balance: We promote a healthy work-life balance, ensuring well-being and job satisfaction.