IT Support Technician

Job Description

We are looking for a dedicated IT Support Technician to join our team in Cape Town. The ideal candidate will provide technical assistance, troubleshoot issues, and ensure smooth operation of IT systems. This role is pivotal in maintaining service excellence and supporting our staff in their technical needs.

Responsibilities

• Serve as the first point of contact for IT support.
• Provide thorough troubleshooting and problem resolution.
• Ensure compliance with IT policies and procedures.
• Assist with hardware and software upgrades and installations.
• Manage backups and data recovery processes.
• Support remote users with IT-related issues.
• Maintain an organized workspace and inventory.
• Keep updated with the latest technology trends to enhance support skills.

Requirements

Education

• Degree in Information Technology or related field

Experience

• 3+ years of IT support experience

Technical Skills

• Linux Operating Systems
• Virtualization Technologies

Soft Skills

• Teamwork
• Problem-solving

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with remote desktop applications like TeamViewer or AnyDesk.
• Knowledge of cloud services: Understanding of cloud computing services like AWS or Azure.

Benefits

• Comprehensive health benefits
• Annual bonuses based on performance
• Support for continuous learning and certification
• Remote work options available after probation

Company Culture

• Supportive Environment: We provide a supportive atmosphere where everyone can thrive.
• Focus on Work-Life Balance: We value our employees' well-being and promote a healthy work-life balance.
• Inclusivity: We celebrate diversity and ensure every voice is heard in our organization.