IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for providing technical support to our users, ensuring efficient operation of IT systems. Your troubleshooting skills and customer service abilities will be essential in resolving issues related to hardware, software, and network connectivity.

Responsibilities

• Provide technical support to users via phone, email, and in-person.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Monitor and maintain computer systems and networks.
• Install and configure computer systems, peripherals, and software.
• Assist with network maintenance and upgrades.
• Collaborate with the IT team to implement new technologies.
• Document support processes and network configurations.
• Ensure timely follow-up and resolution of support requests.
• Train users on software applications and best practices.
• Maintain inventory of IT equipment and software licenses.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2+ years of experience in an IT support role or similar position

Technical Skills

• Troubleshooting
• Customer Service

Soft Skills

• Adaptability
• Attention to Detail

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of ITIL framework is an advantage.
• Experience with Help Desk Software: Familiarity with ticketing systems and help desk software can be beneficial.

Benefits

• Medical aid
• Retirement savings plan
• Paid time off and holidays
• Training and development opportunities

Company Culture

• Supportive Environment: We promote a culture of learning and support where everyone can thrive.
• Innovation: Encouraging creative solutions and new ideas to improve our services.
• Teamwork: Strong focus on team collaboration and shared success.