IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for providing technical support to our users, ensuring efficient operation of IT systems. Your troubleshooting skills and customer service abilities will be essential in resolving issues related to hardware, software, and network connectivity.

Responsibilities

• Assist users with technical issues promptly and professionally.
• Perform routine maintenance on computer systems and networks.
• Ensure that all systems are secure and up to date.
• Support and troubleshoot network connectivity problems.
• Coordinate with vendors for hardware repairs and replacements.
• Participate in team meetings to discuss challenges and solutions.
• Maintain documentation for IT procedures and user guides.
• Engage in continuous learning to keep updated with new technologies.
• Help develop IT support policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2+ years of experience in an IT support role or similar position

Technical Skills

• Troubleshooting
• Customer Service

Soft Skills

• Adaptability
• Attention to Detail

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of ITIL framework is an advantage.
• Experience with Help Desk Software: Familiarity with ticketing systems and help desk software can be beneficial.

Benefits

• Medical aid
• Retirement savings plan
• Paid time off and holidays
• Training and development opportunities

Company Culture

• Supportive Environment: We promote a culture of learning and support where everyone can thrive.
• Innovation: Encouraging creative solutions and new ideas to improve our services.
• Teamwork: Strong focus on team collaboration and shared success.