IT Support Specialist

Job Description

We are seeking a proactive IT Support Specialist to join our Johannesburg team. You will be the first point of contact for technical support, assisting users with hardware and software issues. Your role will involve troubleshooting and resolving technical queries effectively and efficiently, ensuring minimal disruption to daily operations.

Responsibilities

• Manage user accounts and permissions in Active Directory.
• Monitor IT system performance and suggest improvements.
• Assist the IT team in ensuring data security and compliance.
• Research and recommend new technologies to improve processes.
• Prepare reports on common technical issues and resolutions.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science is preferred

Experience

• 3+ years of experience providing IT support.

Technical Skills

• Active Directory
• VPN and Remote Access

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of configuring and maintaining VoIP telephony systems.
• Familiarity with cybersecurity practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Competitive salary with annual increases
• Comprehensive health insurance coverage
• Access to training and development programs
• Work-life balance initiatives

Company Culture

• Inclusivity: We celebrate diversity and strive for an inclusive work environment.
• Responsibility: We take responsibility for our actions and their impact on the organization and community.
• Work-Life Balance: We value work-life balance and support flexible working arrangements.