Reservation and Transportation Ticket Agents and Travel Clerks

Job Description

We are looking for a detail-oriented Reservation Agent to manage reservations for our customers. You will handle everything from booking flights to arranging accommodations, ensuring every detail is perfect for an unforgettable journey.

Responsibilities

• Handle customer inquiries and resolve issues regarding bookings.
• Ensure compliance with all travel regulations and policies.
• Foster relationships with various service providers in the travel industry.
• Track and report on reservation activities and trends.
• Assist marketing efforts through customer feedback and insights.
• Adapt to changing circumstances in travel booking and services.
• Provide training to new staff as needed.

Requirements

Education

• Matric or equivalent
• Diploma in Tourism or related field is preferred

Experience

• Minimum of 2 years' experience in a travel agent role.

Technical Skills

• Customer Relationship Management (CRM) software

Soft Skills

• Excellent interpersonal skills
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with CRM software: Familiarity with tools to manage customer interactions.
• Knowledge of travel regulations: Understanding of local and international travel guidelines.

Benefits

• Comprehensive medical aid.
• Flexible working hours.
• Employee discounts on travel.
• Contribution towards professional training.

Company Culture

• Diversity and Inclusion: We celebrate diverse backgrounds and encourage inclusivity within our team.
• Innovation: We embrace innovative ideas that enhance our services and customer experiences.