Help Desk Analyst

Job Description

As a Help Desk Analyst at Tech Solutions Corp., you will be the first point of contact for our clients, providing exceptional IT support and troubleshooting across various platforms. Your role is crucial in ensuring that our technology operates smoothly and efficiently.

Responsibilities

• Serve as the primary point of contact for all IT support requests.
• Document and analyze support requests for trend identification.
• Train users on new software and system features.
• Participate in team meetings to discuss improvements and challenges.
• Stay updated on emerging technologies and skills.
• Ensure customer satisfaction and seek to enhance their experience.

Requirements

Education

• Higher certificate in IT support or relevant qualification
• Degree in Information Technology is advantageous

Experience

• 2+ years of experience in technical support or help desk environments

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL v4 Certification

Languages

• English: Fluent
• isiXhosa: Basic

Advantageous

• Familiarity with VoIP systems: Experience with VoIP setup and troubleshooting.
• Experience in a corporate environment: Having worked in a corporate IT support environment previously.

Benefits

• Full health insurance including dental and vision
• Generous leave policy
• Continuous training and certifications
• Access to wellness programs

Company Culture

• Supportive Team: Our team supports one another, celebrating successes and providing assistance when challenges arise.
• Flexibility: We promote work-life balance, offering flexible hours and remote working options.
• Innovation Driven: We embrace new ideas and innovative solutions to stay ahead in the tech industry.