IT Support Technician

Job Description

As an IT Support Technician in Port Elizabeth, you will be at the forefront of our technical operations, providing essential support to our team. Your role will involve diagnosing and resolving technical issues, assisting with system upgrades, and collaborating with various departments to ensure IT needs are met. A commitment to excellent service and technical proficiency will be key to your success in this role.

Responsibilities

• Respond to IT support tickets and resolve issues in a timely manner.
• Perform routine preventative maintenance on IT systems.
• Assist with software installations, updates, and configuration.
• Manage inventory of hardware resources and provide recommendations for upgrades.
• Provide training and support to users on new technologies.
• Maintain a user-friendly IT service portal for tracking requests.
• Participate in projects for system improvements and upgrades.

Requirements

Education

• Diploma in Information Technology or related field
• Degree in Computer Science or similar is advantageous

Experience

• 2-3 years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Microsoft Office Suite

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with remote support tools: Familiarity with remote access software for troubleshooting.
• Knowledge of ITIL practices: Understanding of ITIL framework for service management.

Benefits

• Competitive salary with performance incentives
• Comprehensive health care benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Spirit: We believe in strong teamwork and mutual support to achieve goals.
• Innovation and Improvement: Constantly seeking new ideas and methods to improve our services.
• Inclusivity: We embrace diversity and strive for an inclusive work environment.