Client Relations Specialist

As a Client Relations Specialist at Innovative Solutions Ltd., you will play a key role in strengthening our relationship with clients. Your efforts will ensure client satisfaction and retention, making you a vital part of our success. You will engage directly with clients to understand their needs and facilitate solution-oriented discussions.

Category: Customer Service and Support - Client Relations
Full Time

• R300,000 - R400,000 / Year
• R25000 - R33333 / Month

Closing Date: 2025-03-01
Location: Johannesburg

• Manage client accounts and ensure consistent communication.
• Proactively address potential issues to prevent escalation.
• Liaise with various departments to ensure client needs are met.
• Conduct surveys to gauge client satisfaction and collect valuable feedback.
• Actively participate in training sessions to enhance client service skills.
• Analyze client data to identify trends and advise on best practices.
• Assist in creating presentations for client meetings.
• Support marketing initiatives related to client engagement.

• Bachelor's degree in Business Administration or related field
• CRM Software Proficient in using CRM tools for managing client relationships.
• Data Analysis Ability to analyze client feedback and trends effectively.
• Communication Skills Excellent verbal and written communication skills to ensure clear client interactions.
• Problem-Solving Strong analytical skills to identify issues and constructively resolve them.
• Interpersonal Skills Highly skilled in building and maintaining professional relationships.
• English (Fluent)
• Afrikaans (Basic)

• Experience in sales or marketing: Knowledge of sales techniques and market analysis will be considered a plus.
• Familiarity with project management tools: Experience with tools like Trello or Asana will be beneficial.

• Competitive salary package
• Health and wellness benefits
• Opportunities for career advancement
• Flexible working arrangements

• Team-Oriented Environment: We believe in collaboration and teamwork to deliver excellence.
• Learning and Development: Our company emphasizes continuous personal and professional growth.
• Commitment to Diversity: We are proud to be an equal opportunity employer and value diverse backgrounds.

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