IT Support Technician

Job Description

We are searching for an IT Support Technician to join our vibrant team in Johannesburg. The successful candidate will provide essential technical support to our staff and clients, ensuring smooth operation of hardware and software systems. This role requires a proactive problem-solver who can manage multiple tasks effectively.

Responsibilities

• Provide first-line support for IT-related inquiries.
• Troubleshoot connectivity issues and assist with remote access.
• Maintain an inventory of IT assets and software licenses.
• Document solutions for future reference.
• Participate in training sessions for staff.
• Stay current with IT trends and technologies.

Requirements

Education

• Certificate in IT Support
• Bachelor's degree in IT is beneficial

Experience

• 3-5 years of experience in a help desk or IT support role

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Problem-Solving
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Exposure to ITIL framework: Experience in applying ITIL best practices in IT service management.
• Experience with project management tools: Familiarity with tools like JIRA or Trello for managing tasks.

Benefits

• Medical aid and wellness programmes.
• Annual performance bonuses.
• Flexible working hours.
• Team-building activities.

Company Culture

• Continuous Improvement: We strive for continuous improvement in our services and ourselves.
• Work-Life Balance: We value work-life balance and promote a healthy work environment.