IT Support Technician

Job Description

We are on the hunt for an IT Support Technician to join our vibrant team in Cape Town. The ideal candidate will possess a strong technical acumen and will be responsible for troubleshooting hardware and software issues, assisting with network connectivity, and delivering exceptional customer service. This role is perfect for someone passionate about technology and eager to help others.

Responsibilities

• Maintain user accounts and access rights in various systems.
• Assist with software deployment and patch management.
• Provide training to staff on new technology implementations.
• Participate in team meetings to suggest improvements to IT processes.
• Contribute to the development and improvement of IT policies and procedures.

Requirements

Education

• Relevant IT certification or diploma
• Bachelor’s degree in Computer Science or related field preferred

Experience

• 2+ years of experience in an IT support role handling user inquiries

Technical Skills

• Linux Operating System
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certificate

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Skills in cybersecurity fundamentals: Basic knowledge of cybersecurity principles and practices.
• Exposure to project management tools: Familiarity with tools like Jira or Trello can be beneficial.

Benefits

• Comprehensive health insurance
• Flexible working hours
• Training and certification reimbursement
• Employee assistance programme

Company Culture

• Open Communication: We promote transparency and open communication across all levels of the organization.
• Community Engagement: We encourage employees to get involved in community service and charitable events.
• Work-Life Balance: We prioritise a healthy work-life balance and offer flexible working arrangements.