IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Johannesburg. The ideal candidate will be responsible for providing top-notch technical support, troubleshooting IT issues, and ensuring optimal system performance.

Responsibilities

• Monitor network performance and perform troubleshooting as necessary.
• Work collaboratively with the IT team to implement new technologies.
• Create and maintain user documentation and training materials.
• Ensure compliance with IT policies and security protocols.
• Participate in project work and provide support as required.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in IT is preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Help Desk Institute Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of scripting languages: Experience with PowerShell or Python for automating tasks.
• Project management skills: Experience working in project environments.

Benefits

• Comprehensive health and dental insurance
• Retirement plan with company contribution
• Work-life balance initiatives
• Continuous learning and certification support

Company Culture

• Innovation and Creativity: We encourage innovative thinking and creative problem-solving.
• Diversity and Inclusion: We are committed to fostering an inclusive workplace that values diversity.
• Community Engagement: We actively participate in community initiatives and support local causes.