IT Support Specialist

Job Description

Join our vibrant team as an IT Support Specialist in Durban, where you will leverage your technical knowledge to support our clients. This role involves diagnosing issues, installing hardware and software, and ensuring our IT support processes are efficient. An ideal candidate should be proactive and enthusiastic about providing excellent support.

Responsibilities

• Provide first-line support for client IT queries.
• Assist with system upgrades and migrations.
• Perform routine maintenance on IT systems.
• Collaborate with the technical team to improve support processes.
• Keep up to date with new technologies relevant to the role.
• Conduct end-user training sessions on new software applications.

Requirements

Education

• Bachelor's degree in Computer Science or related field preferred

Experience

• 2+ years working in a technical support environment

Technical Skills

• Active Directory
• Virtualization

Soft Skills

• Problem-solving
• Team collaboration

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Advanced troubleshooting skills: Ability to troubleshoot complex network issues.
• Experience with scripting languages: Understanding of scripting for automation tasks.

Benefits

• Comprehensive medical aid and retirement plan
• Annual training budget for upskilling
• Paid time off for personal health
• Employee assistance programs

Company Culture

• Innovation: We promote innovative thinking and encourage our staff to explore new ideas.
• Work-Life Balance: We prioritize achieving a healthy work-life balance for our employees.
• Positive Work Environment: Our workplace is designed to be supportive and positive, fostering creativity.