IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our team in Bloemfontein. The ideal candidate will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of IT systems. If you are passionate about technology and love helping others solve their IT issues, we would like to meet you.

Responsibilities

• Provide exceptional customer service while managing IT support.
• Identify and escalate complex issues to appropriate teams.
• Contribute to the development and maintenance of IT policies.
• Participate in IT projects as assigned by management.
• Monitor and maintain system performance and security.
• Collaborate with team members to improve service delivery.
• Remain up to date with the latest technology trends and advancements.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support and administration

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Technologies: Hands-on experience with VMware or Hyper-V.
• Knowledge of cybersecurity concepts: Understanding of basic cybersecurity principles and practices.

Benefits

• Comprehensive health and wellness plan
• Work-life balance with flexible scheduling
• Professional development opportunities
• Employee assistance program

Company Culture

• Continuous Learning: We support continuous professional development through training and workshops.
• Work-Life Balance: Our company values work-life balance, offering flexible hours to promote well-being.
• Respectful Environment: We create a respectful work environment where all employees feel valued and honored.