IT Support Technician

Job Description

As an IT Support Technician, you will work closely with users to diagnose and solve their technical problems. Your expertise will help ensure that all systems are functioning correctly, and you will gain valuable experience working with the latest technologies in a fast-paced environment.

Responsibilities

• Handle service requests and troubleshoot issues effectively.
• Ensure timely updates are provided to users on issue resolution.
• Assist in inventory management of IT equipment.
• Collaborate with external vendors for equipment repairs or upgrades.
• Participate in team meetings to share insights and suggest improvements.

Requirements

Education

• BSc in Computer Science or related field
• Relevant certifications and training are beneficial

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Active Directory Management
• Remote Support Tools
• Backup Solutions

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Exposure to Cybersecurity Principles: Understanding of basic cybersecurity practices and tools.
• Knowledge of Virtualization Technologies: Familiarity with virtual servers and related technologies.

Benefits

• Comprehensive medical cover
• Retirement savings plan
• Work-life balance initiatives
• Personal development programs

Company Culture

• Inclusivity: We welcome diverse backgrounds and perspectives in our team.
• Work-Life Balance: We prioritize the well-being of our team members, offering flexible arrangements.