IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to enhance our tech support team in Tshwane. The ideal candidate should have strong troubleshooting skills and experience in IT support and administration. Join us in providing top-notch technical assistance and ensuring seamless IT operations.

Responsibilities

• Perform installation, configuration, and troubleshooting of IT systems.
• Assist in data backup and recovery operations.
• Develop and maintain system documentation.
• Respond to network outages and ensure swift restoration of services.
• Engage with third-party vendors for repairs and services.
• Stay updated on industry trends and technologies to enhance service delivery.

Requirements

Education

• Bachelor's degree in IT or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Cybersecurity Basics
• Data Backup Solutions

Soft Skills

• Problem-solving

Languages

• English: Fluent
• Setswana: Basic

Advantageous

• Microsoft Certified: Azure Fundamentals: Certification that demonstrates knowledge of cloud services.
• Experience with ticketing systems: Proficiency in using ticketing systems for support.

Benefits

• Health, dental, and wellness programs
• Flexible work hours
• Career advancement opportunities
• Employee recognition programs

Company Culture

• Diverse & Inclusive: We celebrate diversity and are committed to creating an inclusive workplace.
• Continuous Learning: Encouraging personal and professional growth through various training opportunities.