IT Support Technician

Job Description

Join our dedicated IT support team as an IT Support Technician in Bloemfontein. You will handle support requests, perform troubleshooting, and ensure optimal operation of our IT infrastructure. A proactive approach and excellent customer service skills are essential.

Responsibilities

• Provide technical support for IT systems and applications.
• Troubleshoot and resolve hardware and software issues.
• Assist employees with IT-related inquiries and provide training.
• Maintain inventory of IT equipment and software licenses.
• Ensure proper documentation of IT support processes.
• Collaborate with other IT team members on projects.
• Ensure system updates and upgrades are performed regularly.
• Monitor system performance and provide recommendations for improvements.
• Assist with network-related issues and maintain network security.

Requirements

Education

• Diploma or Bachelor's Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows OS
• Network Troubleshooting
• Hardware Support
• Office 365
• Remote Support Tools

Soft Skills

• Communication Skills
• Problem-Solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Ability to manage and support user accounts and permissions in an Active Directory environment.
• Knowledge of Cybersecurity Principles: Understanding of basic cybersecurity measures to protect sensitive information.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Spirit: We are a close-knit team that supports one another and fosters a positive work environment.
• Growth Mindset: We encourage continuous learning and growth through training and mentorship.
• Diversity and Inclusion: We value diversity and strive to create an inclusive culture where everyone can thrive.