IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc., you will play a crucial role in maintaining the efficiency of our IT services in Johannesburg. You will troubleshoot technical issues, provide support to users, and ensure system reliability.

Responsibilities

• Provide first-line support for internal users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues.
• Set up and install new computer systems and peripherals.
• Assist with network configuration and troubleshooting.
• Maintain IT inventory and assist with asset management.
• Document support processes and update knowledge base.
• Provide training and support to end-users on various applications.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are preferred

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows OS
• Networking
• Active Directory

Soft Skills

• Customer service
• Time management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Knowledge of VoIP systems: Experience with setting up and managing VoIP phone systems.
• Familiarity with Linux: Basic understanding of Linux operating systems and command line proficiency.

Benefits

• Medical aid contributions
• Paid time off and sick leave
• Training and development opportunities
• Flexible working hours

Company Culture

• Team Collaboration: We value teamwork and encourage open communication among staff.
• Innovation Driven: Our culture promotes innovation and continuous learning.
• Inclusivity: We foster an inclusive environment where every voice matters.