IT Support Technician

Job Description

We are searching for a proactive IT Support Technician to assist our team in Durban. In this role, you will be tasked with diagnosing and resolving technical issues for users, ensuring that all IT systems function effectively. This position requires excellent communication skills and the ability to work under pressure.

Responsibilities

• Provide first-line support for network issues.
• Assist with backup and disaster recovery procedures.
• Train users on new hardware or software as needed.
• Participate in IT projects and initiatives.
• Liaise with vendors for necessary repairs and maintenance.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications preferred

Experience

• 2+ years in a similar role is preferred

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• HDI Customer Service Representative

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity best practices: Understanding of basic cybersecurity principles and practices.
• Previous experience in a help desk environment: Experience in managing support tickets in a help desk setting.

Benefits

• Comprehensive medical aid and dental cover
• Retirement savings plan
• Access to mental health resources
• Employee recognition programs

Company Culture

• Innovation Focus: We prioritize innovative thinking to solve problems effectively.
• Employee Growth: We provide opportunities for personal and professional growth.
• Fun Culture: We believe in mixing work with fun, creating a vibrant office atmosphere.