Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to join our team in Durban. In this role, you will oversee daily hotel operations, ensure outstanding guest experiences, manage staff, and drive service excellence across all areas of the hotel.

Responsibilities

• Direct the operational aspects of the hotel, ensuring a welcoming atmosphere.
• Cultivate strong relationships with guests to enhance loyalty.
• Regularly review and improve service standards.
• Manage expenses and optimize revenue streams.
• Liaise with local tourism businesses to enhance guest offerings.
• Implement technology solutions for efficiency and guest experience enhancement.
• Assist in strategic planning for the hotel's growth.
• Ensure that staff adhere to hotel policies and procedures.

Requirements

Education

• Bachelor's degree in Management or Hospitality
• Master's degree in Business Administration is preferred

Experience

• 5+ years of hospitality experience with at least 2 years in a management role

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Problem-Solving
• Conflict Resolution

Certifications

• Hospitality Management Certification
• Safety and Security Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Proven Experience in Event Coordination: Ability to plan and manage events, enhancing the hotel's offerings.
• Strong Networking Skills: Ability to build relationships with local businesses for partnerships.

Benefits

• Attractive salary package
• Comprehensive medical aid
• Career growth opportunities
• Pension fund contributions

Company Culture

• Innovation-Driven: We encourage innovative thinking and embrace change to improve guest experiences.
• Community Engagement: We actively participate in community service and outreach programs.
• Recognition and Rewards: We acknowledge our employees’ achievements and contributions regularly.