IT Support Specialist

Job Description

We are looking for an IT Support Specialist in Cape Town who will provide exceptional technical support to our diverse client base. The ideal candidate will have a strong understanding of IT systems and a passion for customer service.

Responsibilities

• Act as a liaison between IT and users, ensuring excellent customer service.
• Troubleshoot and escalate issues as necessary to senior staff.
• Assist in maintaining IT policies, procedures, and standards.
• Conduct training sessions for new team members on IT processes.
• Stay updated on the latest technology trends and advancements.
• Evaluate new software and demonstrate solutions to staff.

Requirements

Education

• Certification in Information Technology or related field
• Degree in Computer Science is advantageous

Experience

• 3+ years of experience in technical support

Technical Skills

• Hardware Installation
• Software Troubleshooting

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of cybersecurity practices: Familiarity with security protocols and best practices in IT.
• Experience with VoIP systems: Understanding and setup of Voice over IP communication tools.

Benefits

• Comprehensive medical aid plan
• Flexible working hours
• Employee training programs
• Team-building activities and events

Company Culture

• Continuous Learning: We encourage our team to engage in ongoing education and training.
• Diversity and Inclusion: An inclusive workplace where all backgrounds are welcomed and valued.
• Work-Life Balance: We support a healthy work-life balance for all employees.