IT Support Technician

Job Description

Join us as an IT Support Technician where you'll play a vital role in maintaining IT operations. You will assist users with technical problems, manage support tickets, and implement preventative measures to enhance our IT services.

Responsibilities

• Monitor system performance and implement enhancements as needed.
• Provide data backup and recovery solutions for IT systems.
• Assist with cybersecurity measures to protect sensitive information.
• Collaborate with IT team members on system upgrades and transitions.
• Stay up to date with emerging technologies to enhance service offerings.

Requirements

Education

• Diploma in Information Technology or equivalent
• Bachelor's degree is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• VPN Configuration

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Network+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages: Basic knowledge of scripting for automating tasks and processes.
• Previous experience in a customer-facing role: Experience in roles requiring interaction with clients and customers.

Benefits

• Comprehensive medical and dental coverage
• Retirement savings plan with employer match
• Paid time off and sick leave
• Employee assistance program

Company Culture

• Employee Development: We invest in our employees' growth through continual training and development opportunities.
• Fun and Dynamic Workplace: We strive to maintain a work environment that is fun, dynamic, and engaging.
• Community Involvement: We are committed to giving back to the community through various charitable initiatives.