IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our vibrant team in Johannesburg. The ideal candidate will possess a strong background in IT support, demonstrating adeptness in troubleshooting and resolving technical issues while providing top-notch service to our clients.

Responsibilities

• Manage day-to-day IT support activities and prioritize requests.
• Ensure compliance with IT policies and procedures.
• Assist in the deployment of new hardware and software solutions.
• Act as a liaison between users and IT management.
• Participate in continuous improvement of IT services.

Requirements

Education

• Degree in Computer Science or IT-related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Active Directory
• Virtualization Technologies

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Coding Skills in Python or JavaScript: Scripting experience to automate routine tasks.
• Experience with IT asset management tools: Familiarity with tracking IT assets for better resource management.

Benefits

• Comprehensive health benefits
• Professional development budget
• Flexible working hours with the possibility of remote work
• Employee wellness initiatives

Company Culture

• Innovation: Our culture encourages creativity and innovation in every aspect of our work.
• Work-Life Balance: We support a healthy work-life balance for all our employees.
• Community Engagement: We actively participate in community development initiatives.