IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be responsible for troubleshooting hardware and software issues, providing on-site technical support, and ensuring smooth operation of all IT systems. The ideal candidate is enthusiastic, possesses excellent communication skills, and has a knack for resolving technical problems efficiently.

Responsibilities

• Respond to IT support inquiries via various channels.
• Ensure all IT systems are fully operational and maintained.
• Set up new user accounts and manage permissions.
• Collaborate with the IT team to deploy new network solutions.
• Identify patterns in technical issues and recommend improvements.
• Assist with the maintenance and upgrading of IT infrastructure.
• Participate in team meetings to discuss ongoing support tickets.
• Create and maintain a knowledge base for IT support.
• Conduct training for staff on IT best practices.
• Engage with vendors to secure necessary IT resources and support.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 1-3 years of experience in IT support or a similar role

Technical Skills

• Windows OS
• Networking
• Hardware Troubleshooting
• Software Installation
• Technical Support

Soft Skills

• Communication
• Problem Solving
• Teamwork

Certifications

• CompTIA A+ Certified
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with IT ticketing systems: Experience using help desk software for tracking and managing support tickets.
• Knowledge of Active Directory: Understanding of Active Directory for user account management and permissions.

Benefits

• Competitive salary and performance-based bonuses
• Health and wellness benefits
• Training and development opportunities
• Flexible working hours

Company Culture

• Team-oriented: We believe in collaboration and teamwork, uplifting one another to achieve our goals.
• Growth-focused: We encourage continuous learning and professional development for our staff.
• Innovative Environment: We embrace innovation, encouraging our team to think creatively and implement new ideas.