Hotel Manager

Job Description

We are seeking an experienced Hotel Manager to spearhead our hotel operations in Johannesburg. The ideal candidate will have a strong background in hospitality management, overseeing daily operations, staff management, and ensuring exceptional guest experiences. This role requires excellent leadership, organisational skills, and a passion for the hospitality industry.

Responsibilities

• Supervise daily hotel operations, including front desk, housekeeping, and maintenance.
• Develop relationships with local businesses for partnerships and promotions.
• Handle guest bookings, reservations, and inquiries efficiently.
• Implement and monitor customer service policies and procedures.
• Create reports on hotel performance and staff productivity.
• Manage events and conferences hosted at the hotel.
• Ensure excellent service delivery across all hotel departments.

Advantageous

• Strong networking skills within the local hospitality industry: Connections that can benefit the hotel in terms of events and partnerships.
• Experience in event planning and coordination: Ability to manage and execute both corporate and social events.

Benefits

• Comprehensive health care and dental plans
• Retirement savings programme with matching contributions
• Flexible working hours
• Employee recognition programmes

Company Culture

• Inclusivity: We foster an inclusive environment that values diversity of thought and experience.
• Continuous Improvement: We believe in constant learning and improvement to better serve our guests.
• Community Engagement: We are committed to being active in our local community and giving back.