Mountain Services Manager

Job Description

We are seeking a Mountain Services Manager to oversee all operational aspects of our mountain services, ensuring a safe and enjoyable guest experience. The candidate will have a strong background in outdoor management and a passion for enhancing customer satisfaction.

Responsibilities

• Manage day-to-day operations of mountain services.
• Ensure the safety and well-being of both customers and staff.
• Analyze and enhance operational processes for efficiency.
• Lead guest service initiatives to elevate customer satisfaction.
• Implement sustainability initiatives to minimize environmental impact.
• Coordinate logistics for events and activities in the mountains.
• Respond to guest feedback and adjust services accordingly.
• Work with marketing to promote mountain offerings effectively.
• Prepare reports for performance metrics and operational assessments.
• Maintain high standards of service through training and support.

Requirements

Education

• Master's degree in Hospitality or Business Management is advantageous

Experience

• 5+ years of management experience in a relevant field.

Technical Skills

• Operational Management
• Customer Service Management

Soft Skills

• Team Building
• Adaptability

Advantageous

• Knowledge of Environmental Sustainability Practices: Experience with implementing sustainability initiatives in outdoor settings.
• Experience with Outdoor Event Management: Familiarity with organizing and leading outdoor events and activities.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development
• Free or discounted outdoor activity experiences

Company Culture

• Outdoor Enthusiasm: A strong passion for the outdoors and adventure activities is at the heart of our company culture.
• Team Spirit: We believe in collaboration and fostering a supportive environment among our team members.
• Customer Focus: Our primary goal is to provide unparalleled experiences for our guests, ensuring their safety and satisfaction.