Returned Item Clerk

Job Description

As a Returned Item Clerk, you will play a vital role in managing and processing customer returns efficiently. This position not only entails handling customer queries related to returns but also collaborating with various departments to ensure a seamless workflow and resolution of issues.

Responsibilities

• Assessing product condition upon return.
• Communicating with suppliers regarding return logistics.
• Documenting return transactions accurately in the system.
• Training new team members on return processes.
• Analyzing return data to identify common issues.
• Conducting follow-up with customers post-return to ensure satisfaction.
• Assisting in maintaining the returns inventory.

Requirements

Education

• Matric certificate or equivalent

Experience

• Minimum of 1-2 years' experience in customer service or related field

Technical Skills

• Microsoft Office Suite
• Customer Relationship Management (CRM) software
• Inventory management systems

Soft Skills

• Attention to detail
• Communication skills
• Problem-solving skills
• Organizational skills

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience in e-commerce: Familiarity with the returns process in an e-commerce or retail setting.
• Additional language proficiency: Knowledge of other South African languages is a plus.
• Experience with logistics: Understanding logistics and supply chain management will be beneficial.

Benefits

• Competitive salary range of R10,000 - R15,000 per month.
• Health, dental, and vision insurance.
• Opportunities for professional development and training.
• Flexible working environment.

Company Culture

• Teamwork: Emphasizing a collaborative approach that values each team member's contributions.
• Customer-centric: A strong commitment to delivering outstanding customer service and satisfaction.
• Continuous Improvement: Encouraging innovation and the constant pursuit of better ways to serve our customers.