General IT Support Analyst

Job Description

Join our team as a General IT Support Analyst, tasked with supporting our IT infrastructure and optimizing system functionality. You will interact directly with users to resolve their technical problems and ensure their experience with our software is smooth and productive. Bring your technical expertise and customer service skills to our vibrant workplace.

Responsibilities

• Respond to technical support requests via email, phone, and in person.
• Escalate complex issues to the appropriate IT specialist when necessary.
• Perform routine checks on IT systems and report any anomalies.
• Coordinate with vendors for hardware repairs and software licensing.
• Maintain an inventory of IT assets and ensure proper allocation.
• Provide hands-on support for troubleshooting computer issues.
• Assist with the development of technical documentation and training materials.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or technical assistance

Technical Skills

• Hardware Repair
• Software Installation and Configuration
• VPN Services

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Background in project management: Experience managing IT projects or software deployment.
• Familiarity with asset management tools: Experience with tracking and managing IT assets.

Benefits

• Comprehensive health benefits
• Flexible working arrangements
• Employee discounts on tech products
• Additional training and certifications provided

Company Culture

• Diversity and Inclusion: We believe in a diverse workforce and are committed to creating an inclusive workplace.
• Continuous Improvement: We focus on continuous learning and development to keep our team at the forefront of the IT industry.