IT Support Technician

Job Description

As an IT Support Technician at our Centurion office, you’ll assist clients in troubleshooting and resolving technical issues. Your ability to communicate complex problems simply will greatly enhance overall customer satisfaction.

Responsibilities

• Act as the first point of contact for IT support.
• Help in diagnosing and resolving user issues effectively.
• Assist in maintaining IT inventory and equipment.
• Collaborate with team members to improve support processes.
• Stay current with industry trends and technologies.
• Provide detailed reports to management on support metrics.
• Participate in team meetings to discuss ongoing projects.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related field
• Advanced IT certifications are a plus.

Experience

• 3+ years of IT support experience preferred.

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Teamwork
• Adaptability

Certifications

• Lean IT Certification
• Project Management Professional (PMP)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with basic scripting: Ability to automate repetitive tasks using scripts.
• Understanding of cybersecurity principles: Basic knowledge of information security practices.

Benefits

• Comprehensive medical coverage
• Retirement saving options
• Work-life balance initiatives
• Skill development training

Company Culture

• Continuous Improvement: We focus on refining our processes and skills.
• Work-Live Balance: We promote a healthy balance between work and personal life.
• Diversity and Inclusion: Diversity enriches our team and enhances innovation.