Cultural Tour Manager

Job Description

As a Cultural Tour Manager, you will lead immersive cultural experiences in Johannesburg, facilitating tours that highlight the unique heritage and traditions of South Africa. You will engage with diverse groups, ensuring a memorable experience while promoting cultural appreciation.

Responsibilities

• Lead cultural immersion experiences, highlighting traditions and customs.
• Evaluate guest feedback to refine tour itineraries.
• Train and mentor new tour guides on cultural sensitivity and engagement.
• Collaborate with local artisans and cultural sites for authentic experiences.
• Stay informed about community events and attractions for tour planning.
• Promote responsible tourism practices among guests.
• Manage daily tour schedules and communications with guests.
• Report on tour outcomes and areas for improvement.

Requirements

Education

• Bachelor's degree in Hospitality or related field
• Relevant certifications in tour guiding preferred

Experience

• 5+ years of experience in the tourism industry or tour management

Technical Skills

• Event Coordination
• Marketing Skills

Soft Skills

• Communication
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of Heritage Sites: Familiarity with local heritage sites and cultural attractions.
• Fluency in Additional Languages: Ability to communicate in multiple languages enhances guest experience.

Benefits

• Comprehensive health insurance package
• Annual leave and public holiday entitlements
• Discounted travel opportunities
• Support for continuous learning and training

Company Culture

• Innovation: We encourage creativity and innovative approaches to tourism.
• Community Involvement: Engagement with local communities is at the core of our operations.
• Career Growth: We support our employees’ professional development through training and mentorship.