E-commerce Manager

Job Description

We are looking for a strategic E-commerce Manager to lead our online sales initiatives from Cape Town. You will be accountable for developing marketing campaigns, managing customer relations, and working closely with IT and design teams to enhance the platform. Your expertise will help us boost sales and improve the overall user experience.

Responsibilities

• Generate weekly and monthly reports on online sales performance and KPIs.
• Maximize user engagement and retention through effective communication.
• Develop promotional campaigns and sales targets to achieve company objectives.
• Ensure compliance with privacy and data regulations in user interactions.
• Lead a team of digital marketers and provide training and development opportunities.

Requirements

Education

• Bachelor's degree in Business or E-commerce
• MBA in Marketing is a plus

Experience

• Experience in managerial roles is preferred

Technical Skills

• Content Management Systems (CMS)
• Email Marketing

Soft Skills

• Team Leadership
• Negotiation Skills

Certifications

• E-commerce Certifications via Coursera

Languages

• English: Fluent

Advantageous

• Experience with UX/UI design principles: Familiarity with UX/UI concepts for enhancing online customer experience.
• Knowledge of CRM systems: Experience with customer relationship management software.

Benefits

• Comprehensive medical aid contributions
• Retirement savings plan with matching contributions
• Paid time off and sick leave
• Support for further education and training

Company Culture

• Customer-Centric: Our focus on the customer ensures we meet and exceed expectations in every aspect.
• Continuous Improvement: We're dedicated to continuous improvement and learning across all teams.
• Respectful Work Culture: Our workplace is built on respect, where all ideas are valued and considered.