IT Support Technician

Job Description

As an IT Support Technician, you will handle support requests, assist users with technical difficulties, and ensure systems remain functional and efficient. This is a great opportunity for someone eager to grow in the IT support field.

Responsibilities

• Monitor and maintain computer systems and networks.
• Install and configure new hardware and software.
• Assist users with issues regarding computer operations and functionality.
• Maintain backup operations and disaster recovery plans.
• Research troubleshooting resolutions for uncommon technical issues.
• Contribute to IT policy development and documentation.

Advantageous

• Experience with ITIL best practices: Familiarity with IT service management principles.
• Knowledge of cybersecurity practices: Understanding of basic cybersecurity measures and best practices.

Benefits

• Medical aid coverage
• Annual performance bonuses
• Retirement plan options
• Career growth opportunities in a supportive environment

Company Culture

• Diversity and inclusion: We promote a diverse workplace and welcome applications from all backgrounds.
• Employee well-being: We prioritize health and wellness initiatives to support our team.
• Work-life balance: We believe in providing a healthy balance between work and personal time.