Service Desk Analyst

Job Description

Join us as a Service Desk Analyst where you will be at the forefront of IT support. Your role will involve troubleshooting, diagnosing, and resolving a variety of technical issues while maintaining the highest service standards. This is an excellent opportunity for anyone looking to develop a career in IT support.

Responsibilities

• Manage incoming requests and ensure optimal response times.
• Work with vendors for repairs on faulty equipment.
• Gather user feedback to improve service quality.
• Prepare reports on IT incidents and solutions provided.
• Provide training and support for new team members.
• Assist in inventory management of IT assets.
• Develop user guides and manuals for commonly used systems.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows OS
• Networking

Soft Skills

• Communication
• Customer Service Orientation

Certifications

• ITIL Foundation
• CompTIA A+

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with ticketing systems: Familiarity with systems like Jira or Zendesk is a plus.
• Basic knowledge of Linux systems: Understanding of Linux environment and commands.

Benefits

• Competitive salary package
• Health insurance coverage
• Paid training and development opportunities
• Flexible working hours

Company Culture

• Supportive Environment: We promote a supportive work culture where team members help each other to succeed.
• Innovation Driven: We encourage innovative thinking and actively pursue new ideas and solutions.
• Continuous Improvement: We believe in continuous learning and improvement for all employees.