Help Desk Analyst

Job Description

Join our dynamic IT team in East London as a Help Desk Analyst. You will be responsible for resolving technical issues and guiding users through problem-solving processes. We are looking for individuals who are tech-savvy, patient, and effective communicators, capable of maintaining the high standards of our IT support services.

Responsibilities

• Serve as the first point of contact for IT-related inquiries.
• Log and track support requests in the help desk system.
• Resolve ticket requests in a timely manner for various IT systems.
• Provide training and assistance for staff on software tools.
• Monitor and manage IT inventory and equipment.
• Participate in IT projects and initiatives as required.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma in IT or related field
• Degree in Computer Science or equivalent is preferred

Experience

• 2+ years of experience in IT support or customer service

Technical Skills

• Windows OS
• Networking

Soft Skills

• Communication
• Customer Service

Languages

• English: Fluent

Benefits

• Competitive salary package
• Health and wellness benefits
• Career development opportunities
• Flexible working hours

Company Culture

• Teamwork: We believe in leveraging diverse strengths and collaboration to achieve the best results.
• Growth Mindset: We encourage learning and development for all staff members to help them grow in their careers.
• Innovation: We foster a culture of innovation, encouraging creative problem-solving.