IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in maintaining our IT infrastructure and providing support to our users. You will be responsible for troubleshooting technical issues, setting up hardware and software, and ensuring that our systems run smoothly. Ideal candidates will possess strong problem-solving skills and a passion for technology.

Responsibilities

• Oversee the installation and configuration of new IT systems.
• Manage user accounts and access rights on systems.
• Troubleshoot network issues and escalate to senior staff when necessary.
• Conduct regular system checks and updates.
• Assist in the development of IT policies and procedures.
• Participate in IT projects to enhance service delivery.
• Maintain communication with stakeholders regarding IT service updates.
• Serve as an IT liaison between management and users.

Requirements

Education

• Degree in Computer Science, Information Technology, or related field

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Cloud Services
• ITIL Framework

Soft Skills

• Analytical Skills
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with virtual machines: Experience in setting up and managing virtual environments.
• Familiarity with project management tools: Experience using tools like Jira or Trello for project tracking.

Benefits

• Comprehensive health care coverage
• Performance bonuses based on individual and team achievements
• Access to training programs and certifications
• Casual dress code and fun workplace culture

Company Culture

• Continuous Growth: We offer a dynamic workplace where every employee has the opportunity to grow and develop their skills through training and mentorship.
• Work-Life Balance: We understand the importance of balancing work and personal life and provide our employees with flexible working arrangements.