Hotel Manager

Job Description

We are actively seeking a highly skilled Hotel Manager to lead our team in Cape Town. The ideal candidate will be responsible for managing daily hotel operations, ensuring the highest standards of guest satisfaction, and keeping an eye on the financial performance of the hotel.

Responsibilities

• Direct all hotel operations to maximize guest satisfaction and operational efficiency.
• Prepare and manage the hotel's budget and financial forecasts.
• Supervise recruitment, training, and performance evaluations of staff.
• Develop operational strategies that align with company objectives.
• Ensure operational policies maintain excellence in service delivery.
• Oversee guest service and resolve any complaints or issues effectively.
• Maintain compliance with all hotel policies and local legislation.
• Report on hotel performance to senior management regularly.
• Engage with marketing initiatives to drive hotel bookings.
• Enhance guest retention strategies through exceptional service.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is preferred

Experience

• 5+ years of progressive management experience in hospitality

Technical Skills

• Operations Management
• Revenue Management

Soft Skills

• Problem-solving
• Interpersonal Skills

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Proficiency in hotel management software: Experience with software like Opera, Zingle, or similar platforms.
• Strong marketing skills: Ability to create promotional campaigns to drive bookings.

Benefits

• Market-related salary with bonuses
• Health, dental, and vision insurance
• Employee recognition programs
• Opportunities for career advancement

Company Culture

• Innovation and Creativity: We encourage team members to bring their ideas and be part of the innovation process.
• Diversity and Inclusion: We welcome diverse perspectives and experiences, creating an inclusive workplace.
• Professional Growth: Opportunities for learning and development are readily available for all employees.