IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will monitor system performance, manage IT requests, and assist users with various technical concerns. We are looking for an individual who is passionate about technology and dedicated to providing exceptional support.

Responsibilities

• Respond to technical support requests and incidents promptly.
• Conduct regular checks on hardware and software systems.
• Assist users with software installation and configuration.
• Collaborate with IT team members on system upgrades and maintenance.
• Perform backup and restore operations as required.
• Help facilitate user training and support.
• Troubleshoot connectivity issues related to LAN/WAN.
• Support the implementation of IT security measures.
• Coordinate repairs and replacements for faulty equipment.
• Produce reports on IT support activities and issues.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Windows OS
• Networking
• Hardware Maintenance
• Technical Documentation

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with various Linux distributions and commands.
• Familiarity with cloud services: Understanding of cloud platforms like AWS or Azure.

Benefits

• Competitive salary package
• Health insurance and wellness programs
• Opportunities for professional development
• Flexible working hours

Company Culture

• Collaboration: We value teamwork and collaboration to achieve common goals.
• Innovation: Encouraging innovative thinking and problem-solving among team members.
• Inclusivity: An inclusive culture that embraces diversity and respects every employee.