Service Desk Coordinator

Job Description

As a Service Desk Coordinator, you will be at the forefront of our IT support services, responsible for coordinating service requests, managing incidents, and ensuring that our users receive exceptional assistance with their IT needs.

Responsibilities

• Oversee all service desk operations and ensure quality customer support.
• Monitor ticketing system for updates and escalate issues as needed.
• Train and mentor junior service desk staff.
• Conduct regular audits of service desk processes and propose improvements.
• Engage with users for feedback to enhance service delivery.
• Assist with IT projects by providing user insights and operational support.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or service desk coordination

Technical Skills

• ITIL Foundation Certification
• Windows OS & Microsoft Office
• Networking Basics
• Remote Support Tools

Soft Skills

• Communication Skills
• Customer Service Orientation
• Problem-Solving Skills

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with IT service management tools: Familiarity with systems like ServiceNow or Zendesk.
• Knowledge of cloud platforms: Understanding of cloud technologies and services.

Benefits

• Competitive salary with performance bonuses
• Health insurance coverage
• Flexible work schedules
• Opportunities for professional development and training

Company Culture

• Team Spirit: We believe in teamwork and support each other to achieve common goals.
• Innovation Mindset: We value new ideas and encourage creativity at all levels.
• Commitment to Excellence: We are dedicated to delivering high-quality services to our clients.