IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Pietermaritzburg. This position involves providing technical support to both internal staff and external clients. The ideal candidate should be adept at troubleshooting a range of hardware and software issues while maintaining a customer-focused attitude.

Responsibilities

• Deliver support for both on-site and remote users.
• Manage ticketing system to track support requests and resolutions.
• Ensure regular backups of systems and data are performed.
• Collaborate with other IT staff to implement new technologies.
• Train users on basic IT functions and software applications.

Advantageous

• CompTIA A+ or similar certification: Certification indicating baseline competency in IT support.
• Familiarity with ITIL framework: Understanding of IT service management principles.

Benefits

• Competitive salary and performance bonuses.
• Health and wellness programs.
• Flexible working hours.
• Opportunities for professional development.

Company Culture

• Teamwork: We believe in collaboration and support among team members to achieve common goals.
• Innovation: Constant improvement and innovation are encouraged for all employees.
• Respect and Diversity: We value the diverse backgrounds and experiences of our employees.