Retail Manager

Job Description

As a Retail Manager, you'll oversee daily operations, manage staff, and ensure customer satisfaction. Your leadership will shape the store's culture and drive sales performance. We're looking for someone who can develop strategies to increase profitability and enhance the shopping experience.

Responsibilities

• Drive store performance through effective leadership and management.
• Ensure compliance with company policies and procedures.
• Engage customers to build lasting relationships and drive repeat business.
• Implement training programs aimed at developing team skills and capabilities.
• Assess and manage employee performance through constructive feedback.
• Support the merchandising process to enhance product visibility and sales.
• Collaborate with marketing teams to develop innovative promotions.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Master's degree is an advantage

Experience

• 5+ years in a retail management role with a proven track record

Technical Skills

• Customer Relationship Management (CRM)
• Sales Forecasting

Soft Skills

• Team Management
• Conflict Resolution

Certifications

• Certified Retail Executive (CRE)

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Training in financial management for retail: Knowledge of budgeting, forecasting, and financial analysis in a retail context.
• Experience in loss prevention strategies: Understanding of techniques to minimize theft and loss within the retail environment.

Benefits

• Comprehensive medical aid and pension plan
• Performance bonuses and salary reviews
• Staff discounts and loyalty programs
• Training and development opportunities

Company Culture

• Innovation: We encourage creative problem-solving and innovative thinking across all levels.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace for everyone.