IT Support Technician

Job Description

Join our dedicated team as an IT Support Technician in Port Elizabeth. You will support our internal staff by addressing IT-related concerns, assisting with the installation and configuration of software, and helping to maintain a robust IT support structure. Ideal candidates will have strong troubleshooting skills and a tech-savvy mindset.

Responsibilities

• Respond promptly to reported IT issues and resolve them in a timely manner.
• Collaborate with the IT team to implement new technologies and systems.
• Manage user accounts and access rights in an Active Directory environment.
• Participate in ongoing training and development to improve technical skills.
• Analyze IT issues, identify problems, and propose solutions for IT projects and improvements.
• Assist in the development of IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or a related field

Experience

• 1-3 years of experience in IT support or a related role

Technical Skills

• Windows OS
• Networking
• Troubleshooting

Soft Skills

• Customer Service
• Communication
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Help Desk software: Familiarity with help desk ticketing systems like Zendesk or Freshservice.
• Certification in ITIL Foundations: Basic understanding of IT service management best practices.

Benefits

• Competitive salary and performance bonuses
• Health and retirement benefits
• Professional development opportunities
• Flexible hours

Company Culture

• Supportive Environment: We create a supportive and collaborative environment that nurtures professional growth.
• Focus on Learning: Encouraging continuous learning and development within our team.
• Diversity: We value diversity and include diverse perspectives in all aspects of work.