IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Durban. The ideal candidate will provide technical support to ensure our IT systems operate smoothly. Responsibilities include troubleshooting hardware and software issues, assisting users with technical inquiries, and maintaining IT equipment. Your expertise will play a pivotal role in helping us achieve our operational goals.

Responsibilities

• Assist users in resolving technical issues related to their equipment.
• Conduct regular maintenance and upgrades on IT infrastructure.
• Collaborate with vendors and service providers for external support.
• Implement and adhere to standard operating procedures.
• Monitor system functionality and report any errors.
• Support the IT team in various projects and initiatives.

Requirements

Education

• Diploma in IT or related field

Experience

• 2+ years of experience in IT support or help desk roles

Technical Skills

• Windows OS
• Networking Basics
• Hardware Troubleshooting

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Experience with Linux operating systems is a plus.
• ITIL Foundation certification: Understanding of ITIL processes and practices.

Benefits

• Competitive salary
• Medical aid contributions
• Paid time off and sick leave
• Opportunities for professional development

Company Culture

• Team-Oriented Environment: We believe in collaboration and teamwork to achieve our goals.
• Continuous Improvement: We encourage feedback and are committed to developing our team's skills.
• Inclusivity: Diverse perspectives are valued and fostered in our workplace.