IT Support Technician

Job Description

Join our team as an IT Support Technician where you'll be the first point of contact for technical support. You will help resolve issues, train users on new software, and assist in the administration of IT systems. This role offers plenty of chances to learn and grow in a dynamic company committed to staff development.

Responsibilities

• Conduct evaluations and audits of IT systems.
• Collaborate with other departments to identify IT needs.
• Keep up to date on the latest technology trends and solutions.
• Ensure compliance with IT security policies and protocols.

Requirements

Education

• Degree in Computer Science or Information Systems
• ITIL Certification is also preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Technical Support Skills
• Software Troubleshooting

Soft Skills

• Team Player
• Analytical Skills

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of best practices for IT security.
• Experience with Active Directory: Experience managing user accounts and permissions.

Benefits

• Comprehensive healthcare cover
• Performance bonuses
• Paid leave and holiday perks
• Supportive company culture

Company Culture

• Innovation-Driven: Encouragement to think creatively and embrace challenges.
• Supportive Environment: A welcoming workplace that supports work-life balance.