E-commerce Specialist

Job Description

The E-commerce Specialist will manage and enhance our online platforms to boost sales and improve customer satisfaction. You will be responsible for executing e-commerce strategies, analysing performance metrics, and collaborating closely with marketing and IT teams to ensure our digital presence meets the needs of our customers.

Responsibilities

• Oversee the content management system to maintain product data accuracy.
• Analyze customer feedback to improve the online shopping experience.
• Work closely with design teams to ensure website aesthetics align with brand identity.
• Evaluate marketing metrics to gauge effectiveness of promotional activities.
• Implement best practices in user experience to enhance customer engagement.
• Prepare regular reports on e-commerce performance and suggest improvements.
• Manage social media integration with the e-commerce platform.
• Coordinate seasonal campaigns and special promotions.
• Train and support junior team members in e-commerce practices.
• Participate in cross-functional meetings to align on business goals.

Requirements

Education

• Bachelor's degree in Marketing, Business, or a related field
• Master's degree is a plus

Experience

• 3-5 years of experience in e-commerce or digital marketing

Technical Skills

• Google Analytics
• SEO Tools
• E-commerce Platforms

Soft Skills

• Analytical Thinking
• Communication

Languages

• English: Fluent

Advantageous

• Familiarity with PPC advertising: Knowledge of pay-per-click advertising strategies for e-commerce.
• Experience with email marketing tools: Hands-on experience with tools like Mailchimp or Klaviyo.

Benefits

• Health and wellness benefits
• Staff discounts on products
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team-oriented Environment: We promote a collaborative and supportive workplace culture.
• Innovation-driven: We encourage new ideas and approaches to enhance our services.
• Customer-Centric: Our focus is on delivering exceptional customer experiences.